Frequently Asked Questions (FAQ)

FH Cinema is an online video streaming platform by FH Cinema Sdn Bhd based in Sabah, Malaysia. We offer a variety of content including films, dramas, music videos, documentaries and exclusive local content that can be watched anytime and anywhere.

Yes, FH Cinema can be accessed throughout Malaysia via web browsers on computers, smartphones or tablets. You only need a stable internet connection.

Click the "Register" button at the top of the website. Fill in your full name, email address and password. You can also register using a Google account. Registration is free.

Yes, there is some content that can be watched for free. Premium content requires a purchase or membership subscription.

Buy: You own access to the content for one full viewing session. After watching, you need to buy again if you want to watch again.

Rent: You get access for a limited period (usually 48 hours) at a lower price. After the period expires, access will be terminated.

We accept various payment methods through Razer Pay and PayPal:

• FPX Online Banking — All major banks in Malaysia
• Credit / Debit Card — Visa and Mastercard
• E-Wallet — Boost, Touch 'n Go eWallet
• PayPal — For international payments

All transactions are processed through secure and encrypted payment gateways.

The prices displayed are final prices. Sales and Service Tax (SST) has been accounted for in the displayed prices, in accordance with the Sales Tax Act 2018 and Service Tax Act 2018.

After successful payment, you can view and download your invoice in the Orders section of your account. The invoice contains the order number, content details, payment amount and tax information.

FH Cinema members enjoy the following benefits:

• 10 Free Slots — Watch 10 premium content every month at no extra charge
• 2 Discount Slots — Get special discounts for 2 additional content every month
• Early access to new content
• Exclusive notifications for new content

The membership fee is monthly (30 days). Current prices can be viewed on the Membership page. Subscriptions can be cancelled at any time.

You can cancel your membership through your account profile page. Your membership will remain active until the end of the paid period. No additional charges will be incurred after cancellation.

Yes, you can access FH Cinema through web browsers on any device — laptop, smartphone, tablet or smart TV with an internet browser. Simply log in to your account.

Please ensure the following:

• Stable internet connection (minimum speed of 5 Mbps recommended)
• Web browser updated to the latest version (Chrome, Safari, Firefox, Edge)
• JavaScript enabled in your browser
• VPN turned off (if applicable)

If the problem persists, contact us via WhatsApp or email at info@fhcinema.com.my.

Currently, FH Cinema only supports online streaming. Content cannot be downloaded for offline viewing to protect the copyright of content owners.

Click "Forgot Password" on the login page. Enter your registered email address and we will send a password reset link to your email.

Yes, we take your data security seriously. All data is encrypted using SSL/TLS, and we comply with the Personal Data Protection Act 2010 (PDPA) Malaysia. Payment information is processed through third-party payment gateways that comply with PCI DSS standards. Please refer to our Privacy Policy for more information.

To delete your account, please contact us via email at info@fhcinema.com.my with the subject "Delete Account". We will process your request within 14 working days in accordance with PDPA 2010.